Frequently asked questions
FAQs
How long does shipping take?
How long does shipping take?
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated delivery time (from the shipping date):
United States: 10–13 business days
International: 6–9 business days
We offer free shipping on all orders with no minimum purchase required.
Please note that delivery times may be affected by customs, weather conditions, or peak seasonal demand, which are outside our control.
Do you accept returns?
Do you accept returns?
Yes, we accept returns.You may request a return within 30 days of delivery.
For customers in the EU, you are entitled to a 14-day withdrawal period under the EU Consumer Rights Directive 2011/83/EU.
For full details on eligibility, process, and conditions, please refer to our Refund & Return Policy page.
Can I change my shipping address or email?
Can I change my shipping address or email?
Once an order is placed, it enters processing within 1–3 business days.
After an order has been processed or prepared for shipment, we are unable to modify or cancel it, including changes to the shipping address or email.
If you need to make changes, please contact us as soon as possible. We can only assist if the order has not yet entered processing.
Will I have to pay customs duties or taxes?
Will I have to pay customs duties or taxes?
International orders may be subject to import duties or taxes depending on your country’s customs regulations.
Please note:
These fees are not included in the order total or shipping cost
They are the responsibility of the customer
Charges vary by country and local regulations
We recommend checking with your local customs office for more information.